Customer HelpIf you've already purchased a test, track it below or use our Help Centre to ask your questions.
Ask a question
Can I complete a blood test on a child?
Will medication affect my test results in any way?
Can you test for coeliac disease?
What's the best blood test for me?
Does it hurt to take a blood test?
Can I complete a hair test on a child?
How do I take a hair sample?
My hair is dyed, permed or treated; will this affect the result?
My hair is very short, or I am bald. Can I still complete the tests?
Is there anything additional to pay?
How accurate are the DNA testing kits and the reports?
What health tests do you offer?
Do I need to visit a health practice for this testing?
Are your health tests scientifically validated?
How often should I complete a health test?
How do I order a test?
Where are my results?
What if I'm not satisfied?
Where are the samples tested?
Can I get the results on my app?
We are available for live support 24 hours a day 7 days a week
Find a happier, healthier you, today. For over 13 years we’ve helped 450,000 people worldwide by offering clinically validated and complementary therapy tests. Our expert team help you easily discover the cause of symptoms supported by 24/7 customer care and a Trusted Shops guarantee.