Our promise to you

Discover our Five-Point Promise
a commitment to transparency, accuracy, and customer care at every step of your wellness journey.

What You Can Expect from Us

As a global leader in health testing, we believe you deserve clarity, confidence, and support. That’s why we’ve created a simple, transparent promise:

  • Clear, Honest Information
    We ensure you fully understand the testing process and your results. Each test is reviewed by our scientific development team and lab managers, with a clear breakdown of its performance and any limitations, so you can make an informed choice.
  • World-Class Testing Standards
    Our labs follow Good Laboratory Practice, and we use the latest equipment trusted by health professionals worldwide. You’ll receive high-quality testing and accurate results, fast.
  • Expert Support Around the Clock
    Have questions? Our 24/7 LiveChat team is available in any language. Ready to guide you before, during, and after your test.

Our Five-Point Promise

1.

Fast Response

Our Promise: We reply to all emails within 24 hours.
Our Track Record: Most are answered within just 12.

2.

LiveChat in Under 2 Minutes

Our Promise: LiveChat answers in 2 minutes.
Our Track Record: Our average response time is 60 seconds.

3.

Quick Test Results

Our Promise: Results sent within 10 days.
Our Track Record: Most results are ready within 72 hours and delivered in 7 days.

4.

100% Money-Back Guarantee

If you’re not fully satisfied with your test, the process, or our service, we’ll refund you no questions asked. (T&Cs apply.)

5.

Expert Nutritional Advice Anytime

Reach out via chat or email for tailored guidance on how to use your results. We’re here 24/7 to support your next steps.

Why Choose Allergy Test?

  • Proven Accuracy
    All tests are carefully assessed by our scientific team.
  • No-Risk Guarantee
    Our No Quibble Guarantee means you can try our service risk-free.
  • Global 24/7 Support
    Talk to a real person, anytime, in any language.
  • Ongoing Advice
    Make the most of your results with expert insights available day or night.

Ready to take control of your health? We’re here to help every step of the way.

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